Return & Refund Policy

At Elyvra, your satisfaction is our top priority. If for any reason you are not completely happy with your purchase, we’re here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

• Your item must be unused, in the same condition you received it, and in its original packaging.

• You must provide a receipt or proof of purchase.

To start a return, please contact us at 📧 support@Elyvra.shop.
Please do not send your purchase back without contacting us first.

Non-Returnable Items

Certain types of items cannot be returned, including:

• Customized or personalized products

• Gift cards

• Items marked as final sale

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

Exchanges

We only replace items if they are defective or damaged.
If you need to exchange it for the same item, email us at 📧 support@Elyvra.shop.

Return Shipping Costs

• If the return is due to our error (you received an incorrect or defective item), we will cover the return shipping costs.

• If the return is for any other reason, you will be responsible for the shipping costs.

We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee we will receive your returned item.

Damaged or Faulty Products

If your product arrives damaged or defective, please contact us within 48 hours of receiving the item.
We will offer a replacement or a full refund at no extra cost to you.

Questions?

If you have any questions about our Return & Refund Policy, please contact us at:
📧 support@Elyvra.shop